Especially if you are installing the embroidery software on a computer that is newer than that of the embroidery software’s system requirements, the information the computer needs to use the dongle just isn’t available. The answer to your installation woes is that your computer doesn’t know what the dongle is. I can’t say that I can solve everyone’s problem, but if you own Janome or Bernina embroidery software, I just might have the answer you are looking for.
Normally the installer sees the dongle and continues installation, but I’ve seen many times when the dongle isn’t verified, and installation cannot proceed. During installation of some embroidery software, the installer will ask you to plug in your dongle.
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